Will Sundance Apartments & Suites update its cleaning practices & procedures?
To make your stay with us safe and hygienic, Sundance Apartments & Suites work with professional disinfectants, certified according to European Standard EN14476. We follow the procedures given to us by Diversey, a global leader in cleaning and hygiene solutions. This makes us confident to welcome you in a secure space, in line
with the recommendations of the WHO and the European Centre for Disease Prevention and Control.
Will the frequency of room cleaning be increased?
Room preparation prior to guest arrival has been adapted to Covid-19 protocols, for all in room furnishings and surfaces with particular attention paid to high-touch items.
Guests may choose to opt out of room cleaning services during their stay.
How often are public areas cleaned?
Public areas cleaning frequencies ensure proper hygiene according to national standards.
The regular cleaning and disinfecting in public spaces is performed with a focus on high-touch items,
the counter at the front desk, door handles, public bathrooms, escalator
and stair handrails, bar and dining surfaces, etc. The Diversey auditing solution helps pinpoint areas that require improvement. This can optimize cleaning practices & reduce the risk cross contamination.
Is there in place increased cleaning, maintenance & filter changes of air handling units?
Cleaning of air handling & maintenance is in place as per Covid-19 protocol.
2. SOCIAL DISTANCING – GUEST CONTACT
Will Sundance apartments & suites be using signage in the lobby & public areas to remind guests to maintain
Yes, as per national guidelines.
What hygiene and safety items are being used and made available to the guests?
Within hotel premises, antiseptic, disposable face masks & gloves are available, when imposed by Covid-19
protocols, free of charge.
Are there limits on how many people can assemble in lobbies or other public areas?
In general, as per national standards, is 1 person per 2 m. We are following the social distancing measures.
Signage in public spaces will remind our guests to maintain required social distancing.
Reception: Floor markers are also placed at the reception area, so an extra level of precaution is provided,
for our guests and our associates.
Restaurants: we have revised seating arrangements according to occupancy limitations to adhere to state &
local, physical distancing guidelines.
Tables, seating chairs, menus & mobile payment devices will be disinfected and wiped down before and
after each seating.
We will continue to adjust our food service in accordance with food safety recommendations.
3. FOOD SAFETY – FOOD & BEVERAGE OPERATION
Will you be modifying operational practices for designing new approaches to buffets?
Hazard Analysis & Critical Control Point system (HACCP) will apply,
along with implementation of all guidelines referring to covid-19 protocols.
When buffet service is being provided, we implement additional hygiene precautions such as:
Social distancing, hand hygiene precautions, “floor marks” in front of service stations, bar´s, etc.
to avoid queuing of guests.
4. CHECK IN – CHECK OUT
How check-in & check out will be conducted?
We have invested in new technologies in order to offer you an upgraded and safe experience.
Pre check-in service will be provided to our guests, so as queues and crowded stations are avoided.
A simple visit to reception to get your room key, is only required.
Also, all menus of the hotel will be available to our guests’ mobile devices via QR code.
Do I need to have any medical documents with me?
Please, refer to the guide lines of your country, or contact directly your travel agent.
5. POOL FACILITIES
Sunbeds & Umbrellas, will be available to guests?
Ample space for sunbeds & umbrellas is provided by the pools in accordance with national standards
practicing social distancing.
How frequent is the cleaning and disinfection of the pools?
The frequency of cleaning and disinfection of our pools will be increased.
All pool personnel will practice safe social distance policies and be vigilant of all guests,
maintaining a safe distance apart from each other.
Sunbeds will be cleaned and sanitized after each use.
Towels will be offered to guests in a sealed case.
Please note that there is no evidence that the virus that causes COVID-19 can be spread to people
through the water in pools, hot tubs, spas, or water play areas.
What kind of help/support can be expected from the hotel if a guest is ill due to COVID – 19?
What is the procedure in such case?
We cooperate with Covid-19 certified doctors who are available 24/7.
The hotel will bring guest in contact with a covid-19 certified medical doctor and notify proper authorities.
Have health and safety training measures been put in place for all employees?
All Sundance apartments & suites employees have been efficiently trained and certified, according to national
standards and Covid-19 protocols.
8. SERVICES/FACILITIES NOT AVAILABLE
Are there any services & facilities that will not be available?
The Sundance experience may look different in this new environment, but it will feel the same.
Ultimately, it will still be our people delivering the same attention to detail, intuitive service,
and personalized care for which our brand is known and trusted.
Modifications in services, in order to fully comply with the national hygienic guidelines, may apply.
Are any restrictions in place for guests?
We expect our guests to maintain social distance, follow good respiratory hygiene, wash and
sanitize their hands frequently.
If you require any clarification or further information, please contact us at: [email protected]
Please note that this information is valid until further notice and may be updated.