Dear Sundance friends,
We are getting ready to reopen on July the 1st and can’t wait to start welcoming you and your families!
During these uncertain times, taking responsible actions to stop the spread of COVID-19, and protect all those who choose to stay or work with us, is our first priority. That means that we continue to offer you an enjoyable experience following always all the necessary health and safety procedures.
In this new hospitality environment, the Sundance experience may look different to you but it will feel the same; Sundance family will be delivering the same attention to detail, friendly service, and personalized care for which our hotel is known and trusted. We also understand your need for flexibility when planning future travel and visits to your apartments. To that end, we encourage you to review our latest cancellation policy and to contact a member of our reservations team to discuss your future plans. The coronavirus situation is evolving rapidly, and changes in travel arrangements or holiday plans can happen at a moment’s notice. Kindly note that we are responding with increased flexibility to this.
Finally, we would like to take this opportunity to personally thank you for the trust and loyalty you have shown us over the years. At Sundance Apartments and Suites/ Time to Smile, we have proudly represented the traditions of hospitality over 5 years now, and time has shown us that in the most difficult times, our values of empathy, respect, and exceptional care for our guests, have made a real difference. We have always been dedicated to serving, and this will not be any different today or in the future. We wish you good health, and we look forward to welcoming you again to our Sundance.
Your Health, Safety, and Well-Being
SUNDANCE Apartments & Suites has been working for several weeks to create guidelines & checklists, that will serve to guide operations in the hotels when they reopen post-COVID.
The key elements of the guidance revolve around social distancing and cleaning and hygiene practices. The guidance offered is based on current best practices taken from the World Health Organization, the European Centre of Disease Control, and Greek legislation.
We have examined our client’s journey within the hotel environment, from check-in to check out. Within this journey, we have provided guidance on various control procedures. Our aim is to prevent the spread of infection (POSI) from person to person and also from the hotel environment. We constantly follow revolutionary cleaning and hygiene technologies that provide total confidence to our guests, staff, and collaborators.

Our team is working on the 4 phases to any effective COVID-19 response:
a) During closure/lockdown: to ensure the facility is being well maintained.
b) Pre-opening period: to ensure our operating procedures and systems are updated accordingly.
c) Re-opening property: to develop and implement new infection control arrangements in place.
d) Post-crisis continuation: for on-going verification of standards and certification.

We are developing a Certification Scheme, which will comply all legislative acts and governmental orders, as well as all measures recommended by the National Public Health Organization and the World Health Organization, for the protection against the COVID-19 outbreak, and its high standards of hygiene procedures throughout all, Sundance Apartments & Suites in order to ensure the health and safety of all guests and its staff.

We will update our clients with all actions and procedures, as soon as everything has been decided, taking into consideration Greek and global legislation.

Last updated 25-May-2020 10:00 GMT+2

Following the revised Greek Government declarations and health guidelines related to COVID-19,
the temporary closure of our hotels is now extended until 30/06/2019.
The reopening date of Sundance Apartments & Suites is scheduled for July 1st .
.

We continue to remain vigilant and follow the recommended procedures and protocols of both national and local authorities. We set the safety of our guests and our team as our top priority and ensure you that all precautionary measures, deemed necessary, are taken.

We are here to help you!
By offering flexibility and planning comfort

We updated our cancellation policy to reflect the most recent developments for a more convenient & flexible travel.
Should you hold a reservation, please note the following:
Existing reservations with arrival date until June 30th 2020:
• If you booked your stay directly with Sundance apartments & Suites or through an Online Travel Agent, you have been notified with the alternatives offered. In case you have not yet received any notification, please contact us in order to update you with the available options.
• If you bought your stay through a travel provider (Tour Operator, Travel Agent) please contact them directly.
Existing reservations booked until March 19th 2020 with arrival dates from July 1st to October 31st 2020:
• If you booked your stay directly with Sundance Apartments & suites or through an Online Travel Agent:
For Fully Flexible rates the following apply:
1. You may cancel your reservation with no penalty up to 7 days prior to arrival.
Deposits will be refunded in priority within the period of your stay.
2. You can modify your reservation to a later date within 2020 or until 15/12/2021, with no penalty.
Deposits will be transferred to your new reservation.
Modified reservations falling into pricing periods same as the original reservation will retain the initial price.
Modified reservations falling into pricing periods higher than the original reservation will be charged with price difference.
Modified reservations falling into pricing periods lower than the original reservation will benefit from the price difference.

For Non-Refundable rates the following apply:
1. You may cancel your reservation with no refund.
2. Since we continuously try to be of assistance, we now offer free modification of non-refundable reservations. Reservations can be modified to a later date within 2020 or until 15/12/2021
with no penalty. Deposits will be transferred to your new reservation.
Modified reservations falling into pricing periods same as the original reservation will retain the initial price.
Modified reservations falling into pricing periods higher than the original reservation will be charged with price difference.
Modified reservations falling into pricing periods lower than the original reservation will benefit from the price difference.

• If you bought your stay through a travel provider (Tour Operator, Travel Agent) please, contact them directly.
Keep the summer dream alive! Start now by adjusting your reservation!

We are all at your disposal on: [email protected]

Stay Safe, be patient &..Dream!

*Terms and conditions
– Reservation amendments are subject to availability.
– Seasonal rate differences may apply for 2021
Last updated 08-06-2020 …..GMT+2

1. CLEAΝLINESS

Will Sundance Apartments & Suites update its cleaning practices & procedures?
To make your stay with us safe and hygienic, Sundance Apartments & Suites work with professional disinfectants, certified according to European Standard EN14476. We follow the procedures given to us by Diversey, a global leader in cleaning and hygiene solutions. This makes us confident to welcome you in a secure space, in line
with the recommendations of the WHO and the European Centre for Disease Prevention and Control.
Will the frequency of room cleaning be increased?
Room preparation prior to guest arrival has been adapted to Covid-19 protocols, for all in room furnishings and surfaces with particular attention paid to high-touch items.
Guests may choose to opt out of room cleaning services during their stay.

How often are public areas cleaned?
Public areas cleaning frequencies ensure proper hygiene according to national standards.
The regular cleaning and disinfecting in public spaces is performed with a focus on high-touch items,
the counter at the front desk, door handles, public bathrooms, escalator
and stair handrails, bar and dining surfaces, etc. The Diversey auditing solution helps pinpoint areas that require improvement. This can optimize cleaning practices & reduce the risk cross contamination.

Is there in place increased cleaning, maintenance & filter changes of air handling units?
Cleaning of air handling & maintenance is in place as per Covid-19 protocol.

2. SOCIAL DISTANCING – GUEST CONTACT

Will Sundance apartments & suites be using signage in the lobby & public areas to remind guests to maintain
social distancing?

Yes, as per national guidelines.

What hygiene and safety items are being used and made available to the guests?
Within hotel premises, antiseptic, disposable face masks & gloves are available, when imposed by Covid-19
protocols, free of charge.

Are there limits on how many people can assemble in lobbies or other public areas?
In general, as per national standards, is 1 person per 2 m. We are following the social distancing measures.
Signage in public spaces will remind our guests to maintain required social distancing.
Reception: Floor markers are also placed at the reception area, so an extra level of precaution is provided,
for our guests and our associates.
Restaurants: we have revised seating arrangements according to occupancy limitations to adhere to state &
local, physical distancing guidelines.

Tables, seating chairs, menus & mobile payment devices will be disinfected and wiped down before and
after each seating.
We will continue to adjust our food service in accordance with food safety recommendations.

3. FOOD SAFETY – FOOD & BEVERAGE OPERATION

Will you be modifying operational practices for designing new approaches to buffets?
Hazard Analysis & Critical Control Point system (HACCP) will apply,
along with implementation of all guidelines referring to covid-19 protocols.
When buffet service is being provided, we implement additional hygiene precautions such as:
Social distancing, hand hygiene precautions, “floor marks” in front of service stations, bar´s, etc.
to avoid queuing of guests.

4. CHECK IN – CHECK OUT

How check-in & check out will be conducted?
We have invested in new technologies in order to offer you an upgraded and safe experience.
Pre check-in service will be provided to our guests, so as queues and crowded stations are avoided.
A simple visit to reception to get your room key, is only required.
Also, all menus of the hotel will be available to our guests’ mobile devices via QR code.

Do I need to have any medical documents with me?
Please, refer to the guide lines of your country, or contact directly your travel agent.

5. POOL FACILITIES

Sunbeds & Umbrellas, will be available to guests?
Ample space for sunbeds & umbrellas is provided by the pools in accordance with national standards
practicing social distancing.

How frequent is the cleaning and disinfection of the pools?
The frequency of cleaning and disinfection of our pools will be increased.
All pool personnel will practice safe social distance policies and be vigilant of all guests,
maintaining a safe distance apart from each other.
Sunbeds will be cleaned and sanitized after each use.
Towels will be offered to guests in a sealed case.
Please note that there is no evidence that the virus that causes COVID-19 can be spread to people
through the water in pools, hot tubs, spas, or water play areas.

6. HEALTH

What kind of help/support can be expected from the hotel if a guest is ill due to COVID – 19?
What is the procedure in such case?
We cooperate with Covid-19 certified doctors who are available 24/7.
The hotel will bring guest in contact with a covid-19 certified medical doctor and notify proper authorities.

7. PERSONNEL

Have health and safety training measures been put in place for all employees?
All Sundance apartments & suites employees have been efficiently trained and certified, according to national
standards and Covid-19 protocols.

8. SERVICES/FACILITIES NOT AVAILABLE

Are there any services & facilities that will not be available?
The Sundance experience may look different in this new environment, but it will feel the same.
Ultimately, it will still be our people delivering the same attention to detail, intuitive service,
and personalized care for which our brand is known and trusted.
Modifications in services, in order to fully comply with the national hygienic guidelines, may apply.

9. GENERAL

Are any restrictions in place for guests?
We expect our guests to maintain social distance, follow good respiratory hygiene, wash and
sanitize their hands frequently.

If you require any clarification or further information, please contact us at: [email protected]
Please note that this information is valid until further notice and may be updated.

SunDance

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Koutouloufari, Hersonissos,
70014 Crete, GREECE

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